Shubhra Dwivedi

Fincrime Analyst(Psr) @Revolut

As part of the pilot batch launching the PSR function at Revolut, I’ve played a key role in shaping the team’s processes and knowledge base. My responsibilities span from investigating complex fraud cases to training analysts and supporting operational excellence. Investigate and report suspicious activities such as APP fraud, account takeovers, mule activity, and first-party fraud, ensuring AML and transaction monitoring compliance. Analyze transaction monitoring alerts to detect high-risk patterns and escalate red flags to risk and escalation teams. Liaise with external financial institutions to recover funds and assess refund eligibility with empathy and compliance in mind. Create and maintain PSR documentation on Confluence, identifying process gaps and supporting team knowledge-sharing. Conduct training sessions and support new analysts to help the team meet performance and quality targets. Collaborate cross-functionally to improve workflows and mitigate emerging financial crime risks.