Shubhonita Chatterjee
Associate Director | PMO | Ex Operations | Investigation & Research | Learning & Development
- Role
- Associate Director at DataFlow Group
- Location
- South Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Shubhonita Chatterjee
A seasoned professional with over two decades in the Service Industry. My profile is enriched with diverse experience in various BPO processes and verticals in the ITeS industry. I have handled senior managerial assignments in Operations and L&D with proven success in driving both top and bottom line performances.I have been able to demonstrate business acumen to devise strategies and deliver success in business and projects. I have also successfully led teams to achieve their assigned business goals as well as personal goals. In my last role, in addition to managing New Hire and Operations training, I have standardised training policies and procedures, reengineered existing processes, and conducted internal audits as per ERM (Risk) standards.Currently, I am part of a leading global provider of specialised Primary Source Verification solutions, assisting clients in mitigating potential risk caused by fraudulent documents. In addition to my role in operations, I have also been crucial to the ISO certification process for the organisation.
Experience
Associate Director
Apr 2023 — Present · IN
Education
Delhi University
Bachelor of Commerce - BCom
Institute of Hotel Management Catering Technology & Applied Nutrition, Kolkata
Higher National Diploma, Hotel, Motel, and Restaurant Management
Laxman Public School, New Delhi
Biology, General
1984 — 1996
Skills
- Service Delivery
- Human Resources
- Employee Relations
- Coaching
- Change Management
- Analysis
- Recruiting
- Learning Management Systems
- Vendor Management
- Performance Management
- Crm
- Call Centers
- Business Development
- Microsoft Office
- Management
- Team Building
- Operations Management
- Business Process
- Bpo
- Mis
- Employee Engagement
- Customer Service
- Training
- Customer Satisfaction
- Outsourcing
- Process Improvement
- Talent Acquisition
- Leadership
- Team Management
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