Shubhkumar Patel

WORK HISTORY

EDUCATION

ABOUT SHUBHKUMAR PATEL

IT Support and Cybersecurity Analyst with 2+ years of combined experience supporting secure IT environments across hybrid cloud and on-premises systems. I bring a strong blend of technical support, security operations, and identity and access management, enabling effective resolution of user issues while maintaining strong security controls. My experience includes SOC alert monitoring, incident triage, log analysis, and vulnerability management, with hands-on use of tools such as Splunk SIEM, Wazuh EDR, Nessus, Wireshark, and Active Directory. I have investigated high volumes of security alerts, validated indicators of compromise (IOCs), performed impact assessments, and supported escalation and remediation workflows in collaboration with IT and security teams.🧩 In addition to security operations, I have solid experience supporting IT service desk and IAM functions, including user provisioning and deprovisioning, password resets, access reviews, and permissions troubleshooting across Windows and Linux environments. I work within ITIL-aligned service management processes and place strong emphasis on accurate documentation, clear communication, and operational reliability. I hold a Graduate Certificate in Cyber Security from Loyalist College and a Bachelor’s degree in Computer Applications. I am CompTIA Security+ certified, with additional hands-on training in SOC investigations using Splunk and PCI-DSS compliance using Qualys. My background provides a strong foundation in networking fundamentals, authentication mechanisms, incident response, and security governance frameworks including NIST CSF and ISO 27001. Actively seeking IT Support Analyst, SOC Analyst, or Cybersecurity Analyst opportunities in Canada, particularly roles at the intersection of IT operations and security. Open to connecting with recruiters, hiring managers, and professionals focused on building secure, resilient, and well-governed IT environments.