Shubhi Kansal

Builder of Customer Success

Role
Sr Director Head of Customer Success at Elemental Machines
Location
Newark, CA, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Shubhi Kansal

Results-driven Customer Success Leader with a demonstrated history of success in scaling teams and driving revenue growth from ~$20M to $100M+ ARR in fast-paced SaaS environments.Excellence in restructuring teams for improved efficiency, change management, implementing customer success tools like Gainsight, and optimizing customer journey processes with a proven track record of exceeding retention goals, fostering key client relationships, and driving upsells.Skilled in data-driven decision-making, cross-functional collaboration, and relationship management, and possess strong leadership, interpersonal, and analytical abilities.

Experience

  1. Sr Director Head of Customer Success

    Elemental Machines

    Jan 2025 — Present · San Francisco, CA, US

Education

  • Jaypee University of Information Technology, Department of Bioinformatics and

    Bachelor of Technology, Biotechnology

    2006 — 2010

  • University of Pennsylvania

    School; Master, Engineering and Applied Science; Biotechnology

    2010 — 2012

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Shubhi Kansal — Sr Director Head of Customer Success at Elemental Machines in Newark, CA, US | Unifers