Shubhi Kansal
Builder of Customer Success
- Role
- Sr Director Head of Customer Success at Elemental Machines
- Location
- Newark, CA, US
- LinkedIn followers
- 500 followers
About Shubhi Kansal
Results-driven Customer Success Leader with a demonstrated history of success in scaling teams and driving revenue growth from ~$20M to $100M+ ARR in fast-paced SaaS environments.Excellence in restructuring teams for improved efficiency, change management, implementing customer success tools like Gainsight, and optimizing customer journey processes with a proven track record of exceeding retention goals, fostering key client relationships, and driving upsells.Skilled in data-driven decision-making, cross-functional collaboration, and relationship management, and possess strong leadership, interpersonal, and analytical abilities.
Experience
Sr Director Head of Customer Success
Jan 2025 — Present · San Francisco, CA, US
Education
Jaypee University of Information Technology, Department of Bioinformatics and
Bachelor of Technology, Biotechnology
2006 — 2010
University of Pennsylvania
School; Master, Engineering and Applied Science; Biotechnology
2010 — 2012
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