Shubhendra Singh

About Shubhendra Singh

Certifications:Togaf Certifed: Level 1 & Level 2 Enterprise Architect ITIL V4Scaled AgileCertified System Administrator CIS- ITSM and CIS - ITBMWorking on Servicenow as an Architect and developer for 9+ years. Strong understanding of tool and good problem solving skills.• Utilizing ServiceNow Cloud Platform as aPAAS and provided solutions as Solution Architect for Network Architecture, IoT, Contract and Account Management, Integration Frameworks, Data Segregation and Connector for Customers using Custom Application.• A dedicated team player, who creates motivation and encourages team development with emphasis on process improvement and building relationship with customer.• Excellent problem-solving skills with ability to perform root cause analysis, strong attention to detail and a talent for developing and simplifying procedures. Experience:• ServiceNow Implementation of Incident, Problem, Change, Knowledge, Project Portfolio, Demand, Idea, SDLC, Alert, Security Operations, Service Catalog, CMDB, Asset, CI Relationship, Facilities, SPM, Litigation, HR, Reports, Custom UI Pages, Data Encryption, Custom Applications, CMDB Modelling, Discovery Troubleshooting, Automated Test Framework, Test Management, Integrations (LDAP, REST, SOAP, SFTP, MFT), and mid-server installation on Service-Now• Worked on Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, London, Madrid, New York and Orlando versions of Service-Now and instance upgrades.• Worked on Application Certification and publication of application on ServiceNow Application Store. • Technology Training to team of 8 Interns and successfully getting their admin and developer certification completed on Service-Now.• Initiation of new Practice in organization for Service-now which includes - training to fresher’s, conducting interviews and participation in drives, and solving technical issues across project teams. • Coordination with team and management for successful implementation and delivery of projects.• Excellent communication skills and ability to understand and handle client requirement.• Flexibility to adapt to different technologies and zeal to learn and explore the latest technologies and tools that are getting upgraded in the cloud ecosystem.

Experience

1. Architect

   SoftwareOne

   Jul 2025 — Present · IN

Education

• Motivational Pathway

  Bachelor’s Degree, Electronics and Communications Engineering

  2010 — 2014

• St. John's School, Jaunpur

  Intermediate, Science

  1998 — 2009

Skills

• Service-Now.com
• C++
• Opennebula
• Javascript
• Html
• Cloud Computing
• C
• Microsoft Office
• Sql
• Powerpoint
• Microsoft Excel
• Microsoft Word
• Java
• Windows