Shubhasree Banerjee
Championing inclusive cultures in fast-paced sectors like health tech.Empowering Teams in Wellness/Insurance | People Operations Specialist | Bengaluru
- Role
- Senior Escalation Specialist at Curefit
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Shubhasree Banerjee
Operations & Escalation Specialist with 4+ years in complex grievance resolution, merchant onboarding, and cross-functional coordination across insurance/healthcare/fintech.
Experience
Senior Escalation Specialist
Oct 2025 — Present · Bengaluru, IN
Managed end-to-end resolution of member and internal escalations, collaborating closely with PR, Legal, and the Founder’s Office to address sensitive grievances with confidentiality and empathy. Developed and implemented SOPs for escalation workflows, significantly improving operational efficiency and reducing resolution turnaround time. Applied a data-driven approach by analyzing escalation trends and presenting actionable insights to improve internal processes and decision-making.
Education
Aditya Academy
HS
Indira Gandhi National Open University
Bachelor of Commerce - BCom
2022
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