Shubhaprada Srikanth

About Shubhaprada Srikanth

18 years of experience in Service Management

Experience

1. Senior Manager Cloud Infrastructure Services

   Capgemini

   Oct 2021 — Present · Bengaluru, IN

   Drive actions that minimize disruption to our customer’s environments· Conduct meetings with our Customers to address any questions/concerns they might have with Service Management· Ensure Process related documentation is completed and updated· Initiate cost saving measures by leveraging automation and digitalization improvements into our tools and processes· Conduct regular training sessions for our internal resources, Service Providers, Client and Customers· Provides the effective overall operation of the Service Management Process and oversees the process delivery· Sending timely communications and reports to designated stakeholders internally and externally. This will include collaborating with engagement leadership to ensure Customer communications are appropriate.· Enables that stakeholder resources are appropriately identified and coached· Provides guidance and assistance to SDOs to ensure a globally consistent approach to processes· Builds and maintains effective working relationships with Customers· Collaborate with the Service Management process owners to ensure lessons learned, process defects and other quality findings are incorporated as part of the Continuous Improvement process.Additionally, work closely within the Service Management practice to ensure standard ITIL processes are followed and implemented where applicableEnables the effective operation of the Service Management Processes; acts as champion for the process and collaborates with various Service Management services· Trains the SDOs in Service Management processHigh quality communications management ensuring stakeholders are updated on progress, timeframes of various initiatives and implementationsLiaise with the central risk management organization to ensure all business issues where appropriate are handed over to the risk management team for follow up and closure

Education

• University of Mysore

  Master's degree

  2005 — 2007