Shubhanshu Srivastava
Junior Assistant Crm @Manappuram Finance Limited
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WORK HISTORY
Junior Assistant Crm @Manappuram Finance Limited
Lucknow, IN
Currently I am working as JUNIOR ASSISTANT CRM in Two Wheeler Finance MANAPPURAM FINANCE LIMITED • Conducting welcome calls to new two-wheeler loan customers, providing comprehensive information on loan terms, repayment schedules, and online/offline payment options. • Proactively managed loan bounce recovery through NACH representation and facilitated online payment options, contributing to more than 50% of bounce collection in a month. • Executed timely reminder calls to customers regarding upcoming EMI payments, ensuring adherence to repayment schedules and minimizing delinquency rates. • Compiled and analyzed customer feedback data using V-Lookup and Pivot Table generating detailed reports for team leaders to identify areas for service improvement. • Efficiently addressed and resolved customer inquiries related to two-wheeler loan products, ensuring high levels of customer satisfaction.
EDUCATION
Bishop Johnson School and College
Bachelor of Commerce - BCom, Accounting and Finance
University of Allahabad
Bachelor of Commerce - BCom
Integral University, Lucknow, Uttar Pradesh
Master of Business Administration - MBA, Human Resources Management & Finance
Internshala Trainings
Financial Modeling and Valuation Certification Course, Financial Modeling and Valuation
ABOUT SHUBHANSHU SRIVASTAVA
MBA in HR and Finance
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