Shubhansh Khare
Operations Manager | Operations & Client Success | Data-Driven Problem Solver
- Role
- Operations Manager at PW (PhysicsWallah)
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Shubhansh Khare
Program and Academic Operations Manager with 6+ years of experience driving operational…
Experience
Operations Manager
Apr 2025 — Present · Pune, IN
Process & SLA Management – Oversee daily operations to ensure adherence to SOPs, SLA compliance, and process efficiency, implementing corrective actions as needed.•Team Leadership & Training – Coach, mentor, and train team members; onboard new hires for quick productivity; create and update SOPs and process maps.•Quality Assurance & Compliance – Conduct QA audits, track quality metrics, ensure adherence to internal policies, and implement corrective measures for continuous improvement.•Client Interaction & Escalations – Handle client communications, manage escalations, and collaborate with stakeholders to ensure smooth service delivery and customer satisfaction.•Data Analysis & Reporting – Analyze performance metrics, prepare operational reports, and provide insights to improve service delivery.
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