Shubhankshi Solanki
Customer Success Manager @Gupshup
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WORK HISTORY
Customer Success Manager @Gupshup
Gurugram, IN
Knowlarity Communication - A GupShup Company Responsible for leading strategic relationships with enterprise clients across CPaaS and conversational AI, Cloud Telephony, IVR, and omni-channel engagement platforms. I’ve played a pivotal role in scaling account revenue through targeted upselling and cross-selling strategies while fostering executive-level stakeholder relationships. Within six months, I was promoted to manage high-value key accounts, recognized for consistently exceeding growth targets and delivering value-driven outcomes. I lead Monthly and Quarterly Business Reviews (MBRs/QBRs) to uncover client challenges, align product capabilities with evolving business needs, and design tailored solutions. I also mentor a team of customer success professionals, oversee client education through webinars, and collaborate cross-functionally with sales, pre-sales, product, and support to ensure seamless delivery and customer satisfaction.
EDUCATION
Maharshi Dayanand University
Bachelor of Technology (B.Tech.)
D.A.V. Public School,sector-14, Faridabad
Secondary School
D.A.V Public School, sector-14, Faridabad
High school
SKILLS
ABOUT SHUBHANKSHI SOLANKI
Experienced Customer Success leader specializing in SaaS and CPaaS ecosystems, driving…
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