Shubhankar Jha

Manager on Duty @Blue Mountain Resort

Toronto, ON, CA

In collaboration with Hotel Manager, establish and manage appropriate success measures to provide meaningful guidance, coaching and counselling to subordinates. Actively utilize success measures to guide performance, service & engagement standards. • Support and promote an environment of service culture aimed at creating the most positive experience for our guests and employees. • Day to day hotel operations that allow for a seamless guest experience. Includes adjusting staffing levels to match business volumes, anticipating guest/group needs, the checking in and out of guests, communication of resort activities and events. • Resolve customer and staff concerns/complaints as appropriate to maintain a high level of guest and employee satisfaction. • Support a culture of strong and meaningful communication and recognition of efforts. • Ensuring appropriate safety and emergency procedures with supporting training programs are established/followed to ensure a safe environment for all hotel guests and associates. • Work closely with Housekeeping, Homeowner Services and Maintenance to deliver quality experiences to our guests. • Participate/Follow/Implement corporate initiatives

Seneca College School of Hospitality & Tourism

Global Hospitality Operations Management, Hospitality Administration/Management, 3.8 GPA

Manav Rachna International School

Class 11- 12th, 11-12th Class, 82%

Ryan International Schòol, Gurgaon

10th Standard, 10th Standard, 75%

The University of Huddersfield

4 years BA (hons) in Hotel Management, BA hons in Hotel Management

Seneca College School of Hospitality & Tourism

Global Hospitality Business Development, Hotel, Motel, and Restaurant Management, 4.0 GPA