Shubhankar Chowdhury
Senior Manager - IT Application Dev @United Airlines
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WORK HISTORY
Senior Manager - IT Application Dev @United Airlines
Chicago, IL, US
Responsible for budget, plan, management, collaboration and execution of complex enterprise initiatives.• Building a large-scale AWS cloud-native application suite for 400+ airports, serving millions of customers leading to high adoption and agent productivity improvement.• Managing multiple teams and mission-critical products with capital budget of over $15M, 7+ SOWs, and 100+ team members.• Spearheaded implementation of industry-first customer interaction platform using WebRTC audio/video/text chat resulting $100M in cost savings.• Previously managed critical applications related to mobile Kiosk, Cargo, Baggage, HR system, Airport Operations and crew scheduling applications.• Executed pilot programs for automated image recognition to verify Covid19 Test result, Video Analytics for TSA wait time, RampVehicle tracking via iOT, Machine Learning model for determining operational liability etc.
EDUCATION
Jadavpur University
Master of Computer Applications - MCA, Computer Science
Presidency University, Kolkata
Bachelor of Science - BSc, Physics Honours
SKILLS
ABOUT SHUBHANKAR CHOWDHURY
I am a technology-focused and strategy-driven people leader. I am responsible for budget, plan, management, collaboration and execution of multiple large enterprise initiatives. I currently lead the implementation of a large-scale AWS cloud-native application suite that will serve millions of customers across 400+ airports. I manage multiple teams and mission-critical products with an operating budget of over $15M and 100+ team members. I also spearheaded the implementation of an industry-first customer interaction platform using WebRTC audio/video/text chat, which won multiple Customer Experience innovation awards and a US patent.I have over 21 years of experience in implementing complex IT systems at large entrprises. My deep technology expertise include varied platforms including Spring/Java/.Net, Servers/Containers/Serverless, Cloud/On-Premise Deployments, Relational & noSQL DBs, Desktop/Mobile/hybrid apps, Messaging platforms, Front end technologies, automation.Previously I have led the technical architecture team of a large-scale program for one of the world\'s biggest logistics company and helped reduce system outages and performance bottlenecks by implementing technical and process improvements. I am proficient in ITSM, vendor & contract management and bring vast experience around building and managing high-performing teams across geographical locations.
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