Shubhangi Srivastava
Banking Operations, Customer Lifecycle & Escalation Management | SDS Associate (L2) at Amazon | Ex–Deputy Manager, HDFC Bank | Open to Opportunities
- Role
- Sds Associate L2 Amazon at Amazon
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Shubhangi Srivastava
Detail-oriented and results-driven professional with experience across banking operations, IT-enabled L2 support, and financial services, specializing in end-to-end customer lifecycle management and escalated case resolution in SLA-driven environments. I bring hands-on expertise in customer account handling, financial transactions, complex case management, and Root Cause Analysis (RCA) to deliver accurate, compliant, and customer-centric outcomes.Banking & Financial OperationsCustomer Account Management; Financial Transactions & Reconciliation; Regulatory Compliance Awareness; Credit & Documentation Support; Cash Allocation & Ageing Analysis; Client Relationship Management; Financial Portfolio Understanding.Customer Operations & L2 SupportEscalation Handling; Logistics Operations; Issue Resolution & Case Management; RCA (Root Cause Analysis); SLA, CSAT, AHT, FCR Monitoring; SOP Adherence; Policy Interpretation & Enforcement; Operational Excellence; Quality Assurance & Audit Readiness.Tools & TechnicalAdvanced Excel; PowerPoint; Data Analysis; Tableau; CRM Systems; Banking Software (Oracle Flexcube, CRM, HCM); Internal Case Management & Ticketing Tools; Shipment Tracking & Logistics Dashboards.Soft SkillsAnalytical Thinking; Cross-functional Collaboration; Proactive Communication; Time Management & Multitasking; Initiative & Accountability; Customer-Centric Mindset; Stakeholder Coordination.
Experience
Sds Associate L2 Amazon
Jun 2025 — Present · Noida, IN
Results-driven IT-enabled L2 professional with experience in handling complex and escalated cases in high-volume environments. Skilled in RCA, case management, logistics operations cross-functional coordination,ticketing systems, SOP adherence,SLA-driven performance and process improvement, with strong expertise in documentation, compliance,data protection and customer-focused issue resolution using internal support tools.
Education
University of Lucknow
Bachelor of Business Administration - BBA, International Business
GlobalNxt University
Post Graduate Diploma, Sales and Relationship Banking
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