Shubhang Malviya

Analyst at HCL tech

Role
Analyst at HCLTech
Location
Lucknow, UP, IN
LinkedIn followers
500 followers
Information TechnologyView LinkedIn profile

Experience

  1. Analyst

    HCLTech

    Apr 2023 — Present · Lucknow, IN

    We provide technical support over the calls to our clients. Overall technical failure is examined and resolved by our team. We create tickets as per the issue and work on the assigned ticket on ServiceNOW Platform.For example:( In current project that is IHG Global technology support we handle the issue wheather it is regarding the server, workstation, printer, card machines, etc)In the project as IHG is a group of hotels and resorts worldwide so we also deal with some issue regarding there reservations in concerto software.

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Shubhang Malviya — Analyst at HCLTech in Lucknow, UP, IN | Unifers