Shubhang Dimri

About Shubhang Dimri

I am an accomplished professional with a diverse background in data analytics, customer-centric processes, automation, strategic partnerships, and project management. My career journey includes roles at Ernst and Young, SoftwareONE, Ornate, and I.C.E, where I have consistently delivered impactful results and demonstrated my ability to drive positive change. With a commitment to excellence and a passion for driving success, I am well-prepared to contribute to the customer success manager role, leveraging my expertise to deliver outstanding results and ensure the satisfaction and success of our valued clients.

Experience

1. Analyst

   EY

   Jan 2023 — Present · Noida, IN

   As a business operations specialist, I have played a pivotal role in integrating data analytics into decision-making processes, fostering a data-driven approach to optimize customer success strategies and enhance overall business impact. By leveraging advanced analytical tools, I designed and executed data-driven strategies that improved average handling time by 15%, significantly increasing operational efficiency. My expertise in process automation, utilizing VBA, Macros, and data integration, led to a 75% reduction in manual efforts, streamlining workflows and refining business processes for optimal performance. I have spearheaded process optimization initiatives, identifying inefficiencies and implementing solutions that drove operational excellence, including a 50% reduction in average process cycle time, enabling faster issue resolution and improved service delivery. Additionally, I collaborated closely with stakeholders, gathering key insights and translating them into innovative solutions that enhanced workflow agility and responsiveness. My role also involved coordinating with business teams to support quarterly portfolio reviews, ensuring alignment with strategic objectives. Through advanced data analysis and visualization, I transformed raw data into actionable intelligence, empowering leadership teams with clear insights that contributed to a 30% improvement in service delivery timelines. Furthermore, I maintained ongoing engagements with senior leadership and stakeholders, effectively communicating product vision and operational strategy, ensuring seamless execution and alignment with business objectives.

Education

• Nirma University

  Master of Business Administration (M.B.A.), Finance, General

  2014 — 2016

• Indian Institute of Technology, Patna

  6-Month Generative AI Program , Artificial Intelligence

• SRM IST Chennai

  Bachelor of Technology - BTech, Electrical and Electronics Engineering

Skills

• Six Sigma
• C
• Microsoft Office
• Windows
• Lead Management
• Matlab
• C++
• Team Motivation
• Conflict Management
• Market Research
• Research
• Powerpoint