Shubham

Experience

1. Artificial Intelligence Associate

   NewCold

   Dec 2024 — Present · Bengaluru, IN

   Deployed a LangGraph + ReAct voice/chat SOP AI Agent for workflow orchestration across 32 warehouse workflows at 22 global sites for 4 user groups, integrating with Azure Logic Apps and Azure Communication Services to automate workflow completion capture, manager email notifications, and follow-up call triggers, with 3s p50 and 4s p95 latency while reducing manual SOP lookup and escalation overhead.• Built a production legal-document RAG assistant for the legal team over 67 OSA agreements chunks) using hybrid dense+sparse retrieval (ColBERT v2 + SPLADE v2), topic-based chunking, query transformation, and metadata filtering on client and warehouse/site, supporting retrieval, document comparison, and summarization queries with 92% recall and 73% precision.• Developed a production truck-booking AI Agent using LangGraph with Tree-of-Thought reasoning to evaluate 5 operational constraints across 4 data sources and present human-in-the-loop slot options to clients, achieving 85% recommendation acceptance,~2-minute time to valid slot recommendation, and a 4.2/5 client rating.• Developed a schema-aware Text-to-SQL assistant for operations teams across 4 SQL tables covering bookings, clients, rates, and bidding, enabling self-service natural-language querying for bookings, rates, revenue, and client analysis with 82% execution accuracy and Chart.js-based visualizations for prompts like box plots over past 6 months, reducing analyst dependency and ad hoc SQL work.• Fine-tuned a domain-specific model for an internal assistant and implemented LangSmith-based evaluation, monitoring, and observability across deployed applications, tracking precision, recall, token usage, cost, latency, and tool-calling behavior.

Education

• Binod Bihari Mahto Koyalanchal University (BBMKU), Dhanbad

  Bachelor of Arts - BA, English Literature (Honours)

• P. K. ROY MEMORIAL COLLEGE, DHANBAD

  Intermediate, Science

• ITM Group of Institutions

  Master of Business Administration - MBA, Business Analytics