Shubham Upadhyay

About Shubham Upadhyay

Hello! I\'m an accomplished HR Support Specialist with 2 years of experience in providing exceptional HR support to Amazon\'s employees in the US. I thrive in a fast-paced environment, assisting employees through calls and chats with their personal leaves, time and attendance queries, pay-related concerns, and case management.Currently, I am an integral part of a dynamic transition project, contributing to seamless HR operations during this critical phase. I am known for my ability to navigate complex scenarios, ensuring employee satisfaction while adhering to organizational policies and regulations.Beyond my current role, I possess a strong curiosity for data analytics and its potential to revolutionize HR practices. I am highly motivated to learn and apply analytics techniques to derive valuable insights that drive strategic decision-making and enhance employee experiences.If you\'re seeking an HR professional who combines strong interpersonal skills, comprehensive HR knowledge, and a passion for continuous learning, let\'s connect! Together, we can optimize HR operations, elevate employee engagement, and achieve organizational success.

Experience

1. Taa Svc, Sr Associate (Centralised Time Keeping-ita Pxt Oc)

   Amazon

   Mar 2023 — Present

   Generated comprehensive reports, capturing, and highlighting timecard exceptions, and ensured timely and accurate report delivery to designated sites, meeting predetermined Service Level Agreements, demonstrating analytical skills.•Efficiently triaged and resolved trouble tickets, prioritizing based on team member\'s availability and SLAs. Ensured timely issue resolution within Service Level Agreement parameters.•Maintained and produced historical data of reports sent and replies received from the sites to facilitate the preparation of weekly and monthly reports.•Effectively coordinated with international teams to address workforce management challenges, fostering cross-cultural understanding.•Performed rigorous monthly payroll audits for designated Sites and LOBs, proactively identifying and rectifying potential errors to guarantee accurate and timely payments.•Managed the upload of schedules for various sites and implemented changes on employee timecards via Amazon Time to ensure accurate and up-to-date records.•Provided valuable support to colleagues by assisting with their queries and provided cross-training to new team members.

Education

• University of Mumbai

  Bachelor's, Automobile Engineering

  2015 — 2019