Shubham Siddhartha
Customer Success | Business Excellence
- Role
- Senior Customer Success Manager at Convin
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Shubham Siddhartha
Results-driven Senior Manager with over 6 years of experience in business operations, strategic planning, and sales optimization. Proven ability to drive significant revenue growth and enhance lead-to-sales conversion rates by 3x.
Experience
Senior Customer Success Manager
Nov 2024 — Present · Bengaluru, IN
Own and grow 10+ enterprise accounts across EdTech, Healthcare & SaaS; driving adoption, engagement, and 95%+ retention-Deliver ROI-driven success plans and QBRs with CXOs, influencing renewals and upsells-Champion client KPIs (CSAT, AHT, FCR, Quality) to unlock 20% higher adoption and 15% lower repeat calls-Enable client sales & support teams through workshops, boosting feature utilization by 30%+ within 90 days-Act as strategic advisor by aligning business goals with Convin’s Conversation Intelligence platform, ensuring measurable revenue impact and NRR growth.
Education
Nitte Meenakshi Institute of Technology
Bachelor of Engineering, IoT, python, c, c++, java,node js , express js, mongodb, HTML, CSS
2014 — 2018
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