Shubham Raj
Customer Success Manager | 7 Yrs in SaaS Industry | Customer Retention Specialist | Proven Success in Churn Reduction, LTV Growth | Leader, Process Automation Expert, & Industry Trainer
- Role
- Customer Success Manager at Unilog
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Shubham Raj
Results-driven Customer Success & Support professional with 6+ years of experience in the…
Experience
Customer Success Manager
Oct 2024 — Present · Bangalore Urban, IN
As a driving force behind client success and e-commerce innovation at Unilog, I leverage my expertise to empower businesses in the lighting and plumbing industry with our flagship platform, the Unilog CX1 Showroom Platform.In my role, I serve as the product expert for this transformative tool, which provides businesses with:Comprehensive Brand Catalogs: Offering clients access to extensive brand data, enabling better inventory management and product selection.E-Commerce Enablement: Helping stores establish powerful online storefronts to expand their reach and boost sales.SPEX Books and Quotes Creation: Equipping clients with tools to generate professional quotes via phone, enhancing both online and offline customer interactions.Key Responsibilities:Client Support & Engagement: Addressing day-to-day queries via email, phone calls, and scheduled Zoom meetings to ensure seamless platform usage.Strategic Problem Solving: Collaborating with clients to resolve challenges, enhance their experience, and maximize the value of Unilog’s platform.Platform Expertise: Delivering insights, training, and guidance tailored to each client’s unique business needs to help them thrive in competitive markets.Impact:Through personalized support and strategic guidance, I contribute to driving client satisfaction, sales growth, and business innovation, enabling my clients to harness the full potential of e-commerce and modern customer engagement solutions.This role showcases my ability to merge customer success strategies with cutting-edge e-commerce technology, positioning me as a trusted partner to clients navigating the rapidly evolving digital landscape.
Education
Dayananda Sagar College of Engg., Bangalore
Bachelor of Engineering (B.E.), Electronics and Communication Engineering
DAV Public School, Hehal, Ranchi
Senior School, Science Stream (Physics, Chemistry, Maths) equivalently called CBSE 12th Grade.
S.B.M Senior Seconday School, Kamre, Ranchi
CBSE 10
2003 — 2010
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