Shubham Mishra
ServiceNow Developer @HYR Global Source Inc | Driving Intelligent Automation, Platform Optimization, and Digital Workflows
- Role
- Servicenow Developer at HYR Global Source Inc
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Shubham Mishra
Hi, I’m Shubham — a ServiceNow Engineer (5+ yrs) who turns messy processes into scalable, low-code workflows that people actually enjoy using. What I’m doing now: At RSC Solution, I build platform integrations, automate cross-team processes, and design intuitive Employee Center experiences. Previously at Work4Flow, I delivered Agent AI Skills that boosted user efficiency by 60%. How I create valueDesign guided experiences (Playbooks, UI Builder, Workspaces) that drive consistent outcomesAutomate end-to-end flows with Flow Designer / PAD and robust data mappingBuild secure, reliable integrations (REST/SOAP, webhooks) to eliminate swivel-chair workApply GenAI thoughtfully (Now Assist, VA, prompt patterns) to augment agents and employees Recent highlightsCustomized Employee Center for performance + UX wins across multiple business unitsShipped integration patterns and naming/versioning standards to speed safe releases ToolboxServiceNow: ITSM, CMDB, Service Catalog, Flow Designer, PAD/Playbooks, Virtual Agent, Now Assist, Performance AnalyticsAI/ML: Prompt Engineering, LangChain, OpenAI, AWS Bedrock, Claude, LLaMAFrontend: React, Next.js, HTML/CSS, FigmaBackend/Data: JavaScript/Node.js, Express, MongoDB, MySQL, MS SQL🤝 I love swapping notes on ServiceNow, AI, and productized automation. Let’s connect! s••••••••@gmail.com
Experience
Servicenow Developer
Jan 2026 — Present · Manhattan, NY, US
Configured custom playbooks, approval rules, and approval sequences in ServiceNow Sourcing and Procurement, and developed executive-level notifications to support procurement governance and leadership visibility.· Automated the SOX audit intake and tracking process in ServiceNow by collaborating with cross-functional teams including Network and Security, improving audit request handling and creating a more seamless user experience.
Education
Pace University - Seidenberg School of Computer Science and Information Systems
Master's degree, Computer Science
MCT's Rajiv Gandhi Institute Of Technology
Bachelor's degree, Computer Engineering
2015 — 2019
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