Shubham Mantri
Senior Associate | Digital Account Strategist | Data-Driven Digital Marketer | Business Data Management & Analysis Expert
- Role
- Senior Associate at Google Operations Center
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Shubham Mantri
Hi there! I’m Shubham Mantri, a passionate digital marketing professional with over 5+ years of experience in helping brands amplify their online presence and drive meaningful results. My journey in digital marketing started with a fascination for how powerful and creative strategies can transform a business’s digital footprint—and it’s been an incredible ride ever since.My Approach to Digital MarketingI’m all about combining data-driven insights with innovative strategies. Whether it’s optimizing a website’s SEO, crafting compelling ad copy, or managing social media campaigns, I believe that marketing isn’t just about algorithms and numbers—it’s about connecting with people. This mindset allows me to create campaigns that resonate, engage, and convert.Why Work With Me?What sets me apart is my holistic approach. I don’t just look at one piece of the puzzle, I ensure that every part of a campaign works in harmony, from the technical backend to the user-facing content. I’m always learning and staying updated with the latest digital trends to bring fresh, effective ideas to the table.Beyond WorkWhen I’m not immersed in digital strategies, I enjoy reading about the latest tech innovations, exploring new places, and connecting with like-minded professionals who share a passion for creativity and impact.Let’s Connect!If you’re looking for someone who’s not just experienced but genuinely invested in making a difference through strategic and thoughtful marketing, I’d love to chat. Let’s collaborate, share ideas, or simply connect to exchange insights in this ever-evolving digital landscape!
Experience
Senior Associate
Nov 2024 — Present · Gurugram, IN
Provided end-to-end support to Account Managers and customers across email, chat, phone, and video call channels, ensuring timely resolution of advertising and technical issues. Troubleshot and resolved complex issues related to Google Analytics Premium, including integrations, implementation, account setup, customization, and mobile-related concerns. Delivered exceptional customer service with a focus on customer satisfaction, quality, productivity, and first-contact resolution while adhering to company policies and performance metrics. Maintained a positive and professional demeanor, effectively managing sensitive issues and consistently representing the company in a favorable light. Demonstrated excellent time management and the ability to work independently, leveraging internal resources and procedures to resolve customer concerns effectively. Collaborated with escalation teams and specialists to resolve high-complexity cases, ensuring smooth handling of customer inquiries. Partnered with product and specialist teams to contribute to new feature development and process improvements, proactively suggesting innovations to enhance customer support operations. Fostered a positive team environment by supporting team members with challenging cases and contributing to the overall success of the team.
Education
Great Lakes Institute of Management
Postgraduate Degree (PGDM), Executive Learning (via Great Learning), Strategic Digital Marketing
Maharaja Ganga Singh University (MGSU), Bikaner
Bachelor of Commerce - BCom, Business, Management, Marketing, and Related Support Services
NATIONAL INSTITUTE OF ELECTRONICS & INFORMATION TECHNOLOGY (NIELIT)
Course on computer concepts, Computer Science
Maharaja Ganga Singh University (MGSU), Bikaner
Master's degree, Business Administration and Management, General
Guru Ravindra Nath Tagore Sen. School
High School Diploma
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