Shubham Kapoor

About Shubham Kapoor

Client Onboarding Professional | Team Leader | Hustler | Go Getter | 6 years old in the corporate industry

Experience

1. Operations Analyst, Kyc - Us & Uk Market Merchants

   American Express

   Feb 2025 — Present · Gurugram, IN

   As a KYC (Know Your Customer) Operations Analyst at American Express, I\'m responsible for conducting end-to-end due diligence and risk assessments for merchants across the US and UK markets. My role involves reviewing merchant applications/documents ensuring compliance with internal policies and global regulatory standards, including AML (Anti-Money Laundering), CDD (Customer Due Diligence), and OFAC requirements.Key Responsibilities- Perform thorough KYC checks for new and existing merchants, ensuring adherence to regulatory compliance and internal risk frameworks- Analyzed and verified business documents including registration certificates, financial records, and beneficial ownership structures- Identified and escalated high-risk cases and potential red flags to the compliance and risk management teams- Ensured timely and accurate onboarding & maintenance of merchants while maintaining a strong focus on quality and compliance- Managed daily operational workflow using internal tools and systems for case management and reporting.Key Achievements- Successfully contributed to maintaining high compliance standards while improving turnaround time for merchant onboarding- Played a key role in streamlining KYC processes by identifying gaps and recommending process enhancements- Contributed the same to Puerto Rico & Virgin Islands Market as well- Recognized for attention to detail and consistency in meeting quality and productivity benchmarks.This role strengthened my expertise in global financial regulations, risk mitigation, and client onboarding processes within a highly regulated and fast-paced environment.

Education

• Rani Laxmi Bai Memorial School (R.L.B.)

  Senior High school, Commerce

• Bharti Vidyapeeth Deemed University, Institute Of Management & Entrepreneurship Development, Pune

  Bachelor of Business Administration (BBA), Human Resources Management and Services

  2012 — 2015

• Kendriya Vidyalaya

  High School Diploma, General

• Amity University

  Master of Business Administration (MBA), Hospitality Administration/Management

  2015 — 2017

Skills

• Management
• Teamwork
• Human Resources
• Client Relations
• Microsoft Word
• Powerpoint
• Business-to-Business (B2b)
• Marketing
• Leadership
• Microsoft Office
• Customer Service