Shubham Joshi
Retention Strategist | Client Success Expert | Turning Customer Journeys into Relationships That Last
- Role
- Retention Consultant at WebEngage
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Shubham Joshi
I\'ve always been drawn to moments where things aren\'t going smoothly. Not because…
Experience
Retention Consultant
Jul 2025 — Present · Gurugram, IN
WebEngage is a leading full-stack retention operating system that helps consumer brands drive user engagement and retention through powerful personalization, journey orchestration, and real-time analytics. My daily task include-I help clients navigate the WebEngage dashboard with ease, from analysing user data to setting up journeys that convert.I help in creating custom lifecycle strategies tailored to each business’s audience, goals, and seasonality.I collaborate with cross-functional teams to solve for low retention or underperforming campaigns.Turning insights into action — reading data patterns, identifying churn risks, and proposing solutions that scale.Sitting in discovery calls, writing detailed MoMs, asking the right questions, and being the bridge between tech and marketing.
Education
Amity University
Master's degree, Communication and Media Studies
Delhi University
Bachelor's degree, Life Science
2016 — 2019
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