Shubham Jain

About Shubham Jain

Experienced Service Process Expert with a proven track record in the healthcare and service sector. Proficient in Medical Devices, Control Systems Design, Electronic Instrumentation, and adept at Management. I bring a robust engineering background, underpinned by a Master\'s degree specializing in Biomedical Engineering from the University of Southern California. My journey is characterized by a commitment to excellence and a passion for leveraging technology to enhance service delivery and drive organizational success.

Experience

1. Global Business Process Expert Service Delivery

   Philips

   Apr 2021 — Present

   E2E Business Owner of Global Field, Bench and Clinical Service Delivery B2B -Manage cross-functional Global Business and Market Stakeholders for process adherence and improvement -Responsible for analyzing the market requirements and generate global business cases against them for Release Build -Design bi-yearly Business/ Process releases and negotiate platform improvements with the vendor (ServiceMax)-Act as a liaison between markets and the global business units to build future releases -Product Manager of Service Max Go app for Philips used by Field Service Engineers users)-Oversee the whole SDLC - Req. gathering, Design, Solution, Development, UAT, Deployment & Change Management -Chair the global Design Reference Group, collaborating with market and process experts for service delivery -Collaborate with various IT operations/ Support teams, Quality, Legal, Product Owners, Scrum Teams for production -Manage User community page for communicating best practices, answering queries, demoing new capabilities -Accountable for 5 global KPIs of service delivery processes (Ex: Onsite Response time, Open Consignment Stock, etc)-Managing the community of practice (CoP) representative to the global business process expert organization. Improved the service workflow resulting in savings of more than $6Million, an ongoing activity. Spearheaded Software and Process releases bi-annually at the Philips Service Max platforms (Web and Go App) Improved NPS by 5% by engaging multitude of internal users who impact the external customers

Education

• University of Southern California

  Master of Science - MS, Biomedical/Medical Engineering

  2013 — 2015

• Krishna Institute of Engineering and Technology

  Bachelor’s Degree, Electronics and Instrumentation Engineering

  2009 — 2013