Shubham Ghevade
Office Coordinator @Arrow Workforce Solutions
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WORK HISTORY
Office Coordinator @Arrow Workforce Solutions
Etobicoke, ON, CA
Enhanced operational efficiency by coordinating with internal teams to streamline daily operations, resulting in a 15% reduction in response time to inquiries. Delivered high-quality customer service by resolving guest issues professionally, maintaining a welcoming environment, and achieving a 95% customer satisfaction rate. Scheduled & managed over 200 appointments & meetings monthly, improving scheduling accuracy by 20%. Monitored compliance with company policies for visitor access & security protocols, reducing security incidents.
EDUCATION
George Brown Polytechnic
Postgraduate Degree, Analytics for Business Decision Making
Georgian College
Postgraduate Degree, Project Management
S K Somaiya Vidyavihars College of Arts Science & Commerce Vidyavihar Mumbai 400 077
Bachelor's degree, Information Technology
ABOUT SHUBHAM GHEVADE
As a Office Coordinator at Arrow Workforce Solutions, I enhance operational efficiency by coordinating with internal teams, resulting in a 15% reduction in response time to inquiries. My role involves delivering high-quality customer service, managing over 200 appointments monthly, and ensuring compliance with company policies. Additionally, I am actively involved in strategic projects like the WSIB Project Management, where I partner with Deloitte and government stakeholders to develop comprehensive project plans using Microsoft Project, Jira, and SharePoint. Previously, I excelled as a Customer Support & Sales Representative at Connect6 Group, where I exceeded sales targets by 20% and managed 120-150 customer interactions daily. My experience as an Customer Service Associate at Cirque du Soleil honed my skills in organizing event logistics and enhancing guest experiences. Academically, I hold a P.G. Diploma in Analytics in Business Decision Making from George Brown College and a P.G. Diploma in Project Management from Georgian College, complemented by a Bachelor of Science in Information & Technology from Mumbai University. I possess a robust set of technical skills, including project management, data analysis, risk assessment, and financial data interpretation. My software proficiency spans Microsoft Project, Jira, SharePoint, Power BI, Tableau, and SQL. I am certified as a PMI Certified Associate in Project Management and hold an IIBA Entry Certificate in Business Analysis. My volunteer work in strategic crime prevention in Toronto showcases my ability to leverage data-driven approaches for community betterment. What sets me apart is my ability to blend technical expertise with strong communication and organizational skills, ensuring seamless project execution and stakeholder satisfaction. I am passionate about driving successful project outcomes through innovative solutions and strategic planning. I am eager to bring my skills and experience to a dynamic corporate environment where I can contribute to impactful projects and continuous improvement.
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