Shubham Choudhary

About Shubham Choudhary

Analytics-focused professional with 5+ years of experience at Amazon and currently working at Revolut as a Customer Support Specialist, with exposure to card payments, transaction flows, and financial operations. My experience spans Customer Service, Subject Matter Expert (SME), Quality Analyst, and Training roles, with a strong focus on process improvement, performance metrics, and Voice of the Customer analysis.I have hands-on experience working with large datasets to identify trends, uncover operational gaps, and drive efficiency improvements. Skilled in SQL, Excel, and Power BI, I translate raw data into clear, actionable insights that support business decision-making.In my SME and Quality roles, I have contributed to audits, performance tracking, root cause analysis, and cross-functional collaboration, helping improve team performance and service quality. At Revolut, I continue to build domain expertise in fintech operations while analyzing customer issues and transaction patterns to enhance resolution efficiency and customer experience.Currently strengthening my analytics profile through hands-on projects and continuous learning, with a strong interest in Data Analyst and Business Analyst roles where data meets real-world business impact. Looking to contribute to teams that value analytical thinking, operational excellence, and continuous improvement. Open to Data Analyst and Business Analyst opportunities.

Experience

1. Customer Service Associate

   Amazon

   Jul 2020 — Present · IN

Education

• Maharaja Agrasen Himalayan Garhwal University

  Bachelor of Commerce - BCom, Accounting

• Bhai Parmanand Vidya Mandir

  Intermediate, Commerce

  2014 — 2016