Shubham Agrawal
Manager at Amazon | Operations Optimization | Cross-Functional Leadership | Process Improvement I Ex OLA I Ex Tata Sky
- Role
- Global Operations Manager at Amazon
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Shubham Agrawal
As a seasoned Program Manager with a passion for operational excellence and strategic program development, I am driven by the opportunity to implement innovative solutions that foster organizational growth and efficiency. Throughout my career, I have consistently demonstrated an ability to lead cross-functional teams, optimize processes, and deliver measurable results. With extensive experience in high-performance environments such as Amazon India, Ola Cabs, and Tata Sky, I have honed my expertise in agile methodologies, risk management, and program execution. My achievements include improving operational accuracy by 98% through data-driven classification processes and reducing partner churn by 20% by developing strategic initiatives. Holding an MBA in Systems, I bring a strong analytical mindset to every project, ensuring that each program aligns with both short-term goals and long-term vision. I am particularly focused on roles that emphasize program leadership, stakeholder management, and process optimization to drive impactful outcomes. I am eager to contribute my skills to a Senior Program Manager role where I can collaborate with teams to streamline operations, enhance efficiency, and support the mission and vision of the organization.
Experience
Global Operations Manager
Aug 2022 — Present · Bengaluru, IN
Lead the Product Knowledge Classification team, managing a group of over 40 employees to ensure operational excellence. •Partnered with engineering teams for sprint planning, stand-ups, & retrospective using agile methodologies to improve project timelines.•Achieved 98% accuracy in classification processes by identifying and correcting misclassifications.•Directed successful onboarding of two catalogue operation tasks, developing frameworks for risk analysis, workflow optimisation, and audit reporting.•Improved governance processes by identifying critical areas for improvement, resulting in increased stakeholder satisfaction.•Delivered execution-level metrics and process improvement recommendations, driving operational standardisation and efficiency.
Education
Savitribai Phule Pune University
Master of Business Administration
2010 — 2012
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