Shubham Singh
Strategic Operations Leader | MBA (IIM-K) | Scaling Gig Operations | Six Sigma Green Belt Certified | P&L Management | Process Optimization | Ex-PhysicsWallah, Ex-Masai, Ex-Awign
- Role
- Operations Manager at BetterPlace
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Shubham Singh
With a solid foundation in analytics from my Executive MBA at IIM Kashipur, my tenure at…
Experience
Operations Manager
Dec 2024 — Present · Gurugram, IN
Directed multi-project portfolio (Mystery Audit, Invigilation, Onboarding) delivering ₹3.5 Cr monthly revenue and 32% margins- Scaled operations from 12 → 52 cities (~4.3x growth) by implementing demand–supply alignment strategies and regional partnerships- Designed and institutionalized SOPs, KPIs, and performance dashboards for a 28-member team, ensuring efficiency and accountability- Delivered highest-grossing onboarding project margins through optimized process design and operational controls- Built and nurtured strong relationships with CXOs, client POCs, and regional stakeholders, ensuring repeat business and trust- Simultaneously managed 4 high-value projects, balancing scale, profitability, and client satisfaction under tight timelines.
Education
SJB Institute of Technology
Bachelor of Engineering - BE
Indian Institute of Management Kashipur
Executive MBA
2023
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