Shubham Zade
Team Leader | BPO Operations | Customer Service | KYC & Insurance Claims | Inclusive Workforce Champion (80+ PWD, VI & HI Candidates)
- Role
- Team Lead at Hexaware Technologies
- Location
- Nagpur, MH, IN
- LinkedIn followers
- 500 followers
About Shubham Zade
Team Leader | Empowering BPO Excellence | Process Innovator | Aspiring Entrepreneur** With 5+ years of hands-on experience in the BPO industry, I lead by example—fostering growth, empowering my team, and driving operational excellence. Currently thriving as a **Team Leader**, I combine the art of **smart work** with a disciplined, people-first approach to deliver results that matter. I’m passionate about **building strong, inclusive teams**, where everyone has the opportunity to grow and succeed. Whether it’s through **coaching sessions** on Excel,**employee engagement initiatives**, or developing career roadmaps, my goal is to unlock potential and help others thrive both personally and professionally.**Core strengths**: Transforming challenges into growth opportunities Cultivating a culture of feedback, innovation, and continuous learning Driving **quality improvement** through coaching and process optimization Building and nurturing long-term professional relationships Leadership in **change management** and team development Currently focused on honing my **leadership, data analysis, and advanced Excel skills**, while preparing to scale new heights with my **aspiration of becoming an entrepreneur**. I believe in being a **pillar of support**, motivating others to reach their highest potential while always standing by them, especially in times of change.**Personal mission**: To leave a lasting impact by guiding teams toward excellence and creating work environments where everyone can succeed and feel valued. I am committed to promoting **women’s safety** and enhancing **employee engagement** in every role I take on.Let’s connect and create a future where **growth and success** are driven by collaboration, continuous learning, and innovation.
Experience
Team Lead
May 2026 — Present · Nagpur, IN
Education
CP And Berar College | Nagpur
HSC, Science
2014 — 2016
Udacity
Nanodegree, Deep Learning
2020 — 2020
Saroj Convent High School Nagpur
SSC
2013 — 2014
Udacity
Nanodegree, Computer Vision
2020 — 2020
G.H. Raisoni College of Engineering(GHRCE), Nagpur
Bachelor of Engineering - BE, Computer Science
2016 — 2020
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