Shubham Verma
Tech-Savvy Troubleshooter | Technical Support Specialist | SaaS
- Role
- Product Support Specialist at Anchor Operating System
- Location
- Jaipur, RJ, IN
- LinkedIn followers
- 500 followers
About Shubham Verma
As a Technical Support Specialist, I am dedicated to providing efficient, reliable, and customer-focused IT support that empowers users and drives business success. With a strong foundation in troubleshooting, problem-solving, and technology integration, I help organizations resolve technical issues quickly and prevent future disruptions.I thrive on building meaningful relationships with clients and colleagues by listening to their needs, communicating clearly, and delivering solutions that improve productivity and satisfaction. My approach combines technical expertise with a commitment to continuous learning and adaptability in fast-evolving environments.I am passionate about optimizing support processes, leveraging new tools, and collaborating across teams to enhance the overall user experience and operational efficiency.Core Strengths:Rapid diagnosis and resolution of technical issuesClear, patient communication with users of all technical levelsImplementing and supporting software, hardware, and network solutionsExpertise with Jira and ticketing systems: creating, managing, and tracking support tickets to ensure prompt resolution and continuous follow-upAutomating workflows and reporting within Jira to streamline IT support operationsDriving operational improvements through process innovationCollaborative team player focused on customer satisfactionI am always eager to connect, learn, and contribute to the success of IT support and service excellence.
Experience
Product Support Specialist
Apr 2025 — Present · Jaipur, IN
Education
Babu Banarasi Das University
Bachelor of Technology - BTech, Computer Science
2016 — 2021
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.