Shubham Verma
Team Lead & Incharge @M-Swasth Solutions Pvt Ltd
Lucknow, UP, IN
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+91 *********19
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WORK HISTORY
Apr 2022 — Present
Team Lead & Incharge @M-Swasth Solutions Pvt Ltd
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Lucknow, IN
Managing a team of 15+ agents to exceed sales targets. I use Power BI and Excel to track conversion metrics and have successfully reduced TAT by 18% through process automation. Also responsible for quality coaching and CRM management.
ABOUT SHUBHAM VERMA
Performance-driven Operations Professional with 3+ years of experience in Telehealth and…
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