Shubham Verma
Desktop Support Engineer L2 @Hitachi Astemo Gurugram Powertrain System Pvt. Ltd. Neemrana
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WORK HISTORY
Desktop Support Engineer L2 @Hitachi Astemo Gurugram Powertrain System Pvt. Ltd. Neemrana
Gurugram, IN
Delivered end-user support and incident management in an enterprise IT environment.• Diagnosed Windows OS, application, and basic network issues (IP, DNS, VPN).• Hands-on experience with Active Directory, group policies, and user management.• Supported Symantec DLP, endpoint security, and device compliance policies.• Assisted in system hardening, patch management, and asset inventory.• Maintained documentation, SOPs, and knowledge base for common IT issues.• Collaborated with SOC/Network teams during incidents and escalations.• Actively upskilling in Networking, Security, and Automation to move into advanced IT roles.
EDUCATION
Feroze Gandhi institutes of engineering and technology raebareli
Bachelor of Technology (B.Tech.), EDUCATION
ABOUT SHUBHAM VERMA
I am a System Administrator with 3+ years of experience in IT Infrastructure and Enterprise Support. Currently working at Hitachi Astemo, managing Windows Server environments, Active Directory, Group Policy, DHCP/DNS, and MECM.I have hands-on experience supporting 100+ onsite users, ensuring system stability, security, and minimal downtime. My expertise includes network troubleshooting, VLAN basics, Fortinet firewall configuration, and LAN/WAN support.I am passionate about Infrastructure Management, Networking, and Security, and continuously upgrading my skills toward advanced System and Network Engineering roles.
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