Shubham Trivedi
Customer Expert || Jump Certified for AMCC Operations at TP
- Role
- Customer Expert at TP
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Shubham Trivedi
TP empowers customer success initiatives through actionable insights and tailored…
Experience
Customer Expert
Jul 2024 — Present · Gurugram, IN
Trained new Customer Success Agents, setting them up for success in their roles through hands-on coaching and mentoring.Optimized the customer journey by analyzing usage patterns and providing tailored recommendations based on unique needs.Implemented client feedback loops to inform product enhancements and better meet customer needs.Reduced churn rate by proactively identifying at-risk customers and addressing their needs.
Education
D.A.V College, Kanpur
Bachelor of Science
2023
Virendra Swarup Education Centre
High School Diploma
2017
Heliger Borden Education Centre, Kanpur
High School Diploma
2020
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