Shubham Srivastava
- Role
- IT Analyst at HCLTech
- Location
- Lucknow, IN
- LinkedIn followers
- 500 followers
Experience
IT Analyst
Jan 2021 — Present
Handling IT help desk support towards technical problems with software, hardware, passwords, network drives, company websites (PC, Mobile devices, Deskphone) Web Services, Technical Troubleshooting, Hardware Configurations. Offshore Team Collaboration, Software Installs, User Support, Customer Service Printers, Cisco, Meraki routers, Cisco Phones, Answering, evaluating and prioritizing the incoming telephones, chat, emails and in-person requests for assistance from users experiencing problems with software, hardware and networking and other computer related technologies across a global company. Hardware: Desktops and Laptops, Printers: HP LaserJet, Softwares: MS Office And Active Directory. Ticket tracking ServiceNow, Mainframe, Networking: Internet Protocols and Routing Protocols\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
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