Shubham Srivastava
Lead Tech Support Engineer @Litmusworld
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WORK HISTORY
Lead Tech Support Engineer @Litmusworld
Bengaluru, IN
LitmusWorld | Customer Experience & Employee Experience
EDUCATION
Deendayal Upadhyay Gorakhpur University
Bachelor of Science, MATHEMATICS AND STATISTICS
NATIONAL INSTITUTE OF ELECTRONICS & INFORMATION TECHNOLOGY (NIELIT)
O,A,B level, Information Technology
Deendayal Upadhyay Gorakhpur University
Graduate, B. Sc
ABOUT SHUBHAM SRIVASTAVA
As a Technical Support Engineer with LitmusWorld, I apply my IT acumen, honed at NIELIT and Gorakhpur University, to address complex L2 and L3 support issues. Our collective efforts have refined support processes and uplifted system performance, yielding higher user satisfaction rates. It\'s not just about fixing problems; it\'s about preempting them to ensure a seamless experience. The skills I\'ve sharpened, like my facility with GitHub and Zoho Desk, are critical in my role and were pivotal at BYJU\'S. There, I contributed to significant upgrades in the Order Management System and accelerated support for internal teams. These successes mirror my commitment to continuous improvement and my passion for employing technology to solve real-world challenges.
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