Shubham Soni
- Role
- Technical Support Engineer at Salesforce
- Location
- Hyderabad, IN
- LinkedIn followers
- 500 followers
About Shubham Soni
I’m a Cloud Infrastructure Engineer with expertise in AWS networking, multi-cloud…
Experience
Technical Support Engineer
Jan 2023 — Present
Responsibilities and activities- Provide technical support and troubleshooting for MuleSoft’s clients ( Enterprise customers ) via telephone, email, and web conferencing- Research and troubleshoot customer problems and inquiries. Conduct remote sessions, log analysis, thorough investigations and root cause analysis- Proactively stay up to date with all the latest technologies concerning MuleSoft’s products and the underlying technologies- Update and work on assigned cases in a timely manner- Maintain strong customer rapport and excellent, timely communication- Contribute to documentation to build MuleSoft’s knowledge base- Maintain Cloud Connectivity and Provisioning (VPC\'s, VPN\'s, Direct Connect, VPC peering, Transit Gateway, Load balancers, DNS)- Support customers with installations, upgrades and day to day issues and activities with Runtime Fabric (based on Kubernetes & Docker) products- Network troubleshooting; Technologies I work with daily include- AWS (VPCs, VPNs, Route53, DirectConnect, VPC peering, Transit Gateways, EC2)- Linux Systems Administration- Kubernetes and Docker containers- NGINX web servers and load balancers, SSL/TLS- AWS VPNs and Strongswan VPNs - TCP/IP, DNS, Routing.
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