Shubham Singh

About Shubham Singh

Data-Driven Decision Maker with Excellent Communication and Presentation Skills I am a highly motivated BBA student in business analysts with a passion for data-driven decision making and excellent communication and presentation skills. I am eager to use my skills and knowledge to help businesses solve complex problems and achieve their goals.I have a strong foundation in business analytics, including data mining, statistical analysis, and machine learning. I am also proficient in various data visualization tools and software. I am a quick learner and I am always looking for new challenges.In addition to my technical skills, I am also an effective communicator and presenter. I am able to clearly and concisely explain complex data analysis findings to both technical and non-technical audiences. I am also comfortable giving presentations in front of large groups.I am looking for a data-driven role in a fast-paced and innovative environment where I can use my skills and knowledge to make a real impact.

Experience

1. Customer Success Manager

   Unicommerce

   Nov 2025 — Present · Noida, IN

   Customer Success ManagerUnicommerce (Vendor Payroll) • Manage 120+ active clients across onboarding, daily operations, issue resolution, and retention • Act as primary point of contact for merchants using Unicommerce’s SaaS e-commerce & OMS solutions • Resolve high-volume client issues by coordinating with Tech, Product, and Ops teams • Monitor client health, usage patterns, and escalations to reduce churn • Support clients with platform adoption, workflow clarity, and best practices • Handle multiple accounts simultaneously in a fast-paced, high-pressure environment

Education

• Galgotias University

  Bachelor of Business Administration in Business Analyst, Business Administration and Management, business analyst