Shubham Singh
Product Strategy | CRM | Project Management | Operations, Client Success & Account Management | Revenue & Growth | Ex- Marriott International | Ex- WNS GLOBAL
- Role
- Operations Manager at Policybazaar.com
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Shubham Singh
Senior business leader with 10+ years of experience driving data-led growth, operational…
Experience
Operations Manager
Dec 2024 — Present · Gurugram, IN
Leading Investment product initiatives at Policy Bazaar, India’s largestfintech company, contributing to a ₹500 Cr+ business expansion.• Managed the CRT Business operations with a team of 200+ RMs,improving efficiency by 30% through process optimization andstrategic initiatives.• Conceptualized dashboard modules for revenue tracking, planning,and costing, leading to a 20% improvement in financial forecastingaccuracy.• Built data automation tools consolidating inputs from 10+ teams,processing insights from cross-teams, and reducing data processingtime by 60% using Tableau, SQL & MS Excel.• Crafted product solutions using data tools that increased customersatisfaction scores by 25% and reduced churn rates by 10%.• Partnered with the Business Development team to improveExecutive Client retention by 15%, implementing personalizedengagement initiatives.• Built a high-intent HNI customer base, increasing cross-selling ratesby 40%, leading to a ₹10 Cr+ incremental revenue.• Led cross-functional teams to implement team reward campaigns,motivating members to achieve targets by offering incentives andrewards.• Developed and executed training programs for team, resulting in a30% improvement in productivity and a 20% reduction in employeeturnover.
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