Shubham Shukla
Sr. Application Support Engineer (L2) | Onsite - Reliance Industries Limited
- Role
- Sr Application Support Engineer (L2) Onsite - Reliance Industries Limited at ACL Digital
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Shubham Shukla
Technical Support Engineer with 5+ years of experience in L2 production support…
Experience
Sr Application Support Engineer (L2) Onsite - Reliance Industries Limited
Mar 2022 — Present · Navi Mumbai, IN
Delivered end-to-end L2 production support for large-scale WMS and enterprise systems at RIL, ensuring high application availability and timely issue resolution.Investigated Linux logs, identified root causes, and supported high-priority RCA activities to prevent recurrence.Performed API-level analysis, supported Kafka message repushes, and validated fix deployments across staging and production.Worked closely with Development, QA, Infra, Cloud, and Business teams to resolve issues and streamline release processes.Improved system observability using Grafana, Kibana, and Elasticsearch dashboards and alerts.Helped optimize deployments and ensured compliance with RIL’s strict enterprise change management guidelines.
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