Shubham Shrivastava
Senior Director - Global Client Services & Operations at Teleperformance
- Role
- Senior Director - Global Client Services & Operations at TP
- Location
- Indore, IN
- LinkedIn followers
- 500 followers
Experience
Senior Director - Global Client Services & Operations
Jan 2022 — Present · Indore, IN
Skills
- Telecommunications
- Employee Relations
- Customer Relationship Management (Crm)
- Transition Management
- Performance Management
- Call Centers
- Offshore Outsourcing
- Crm
- Outsourcing Management
- Team Management
- Operations Management
- Outsourcing
- Business Process Outsourcing (Bpo)
- Bpo
- Workforce Management
- Customer Service
- Strategic Planning
- Sla
- Service Delivery
- Process Improvement
- Leadership
- Project Management
- Offshore Operations
- Mis
- Business Process Improvement
- Project Planning
- P&L Management
- Management
- Management Information Systems (Mis)
- Training
- Contact Centers
- Service-Level Agreements (Sla)
- Customer Satisfaction
- International Business
- Manage Client Relationships
- Employee Engagement
- Team Leadership
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