Shubham Shinde
Customer Success | SAAS | Growth | Expansion | Retention |
- Role
- Client Success Manager at ACA Group
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Shubham Shinde
Experienced Customer Success Manager with 8 years of experience in the Customer Success…
Experience
Client Success Manager
Dec 2024 — Present · Pune, IN
1) Guide new clients through the onboarding process, ensuring a seamless transition and a clear understanding of our products and services.2) Provide proactive support to set clients up for long-term success.3) Partner with Account Executives to build and maintain strong client relationships.4) Conduct regular check-ins, share feature updates, and provide best practices to enhance client experience.5) Identify and address client concerns effectively by collaborating with internal teams for timely resolutions.6) Act as a trusted advisor to ensure client satisfaction and long-term retention.7) Work to renew client contracts while identifying opportunities for upselling and cross-selling.8) Align solutions with client needs to drive value and maximize their experience.9) Gather and analyze client feedback to continuously improve our offerings and enhance the client experience.10) Stay updated on market trends, industry developments, and competitors to identify opportunities and risks.11) Serve as an SME, mentoring junior team members and fostering a culture of learning and growth.12) Maintain accurate records of client interactions, sales activities, and forecasts to drive strategic decision-making.
Education
Indira Global Business School
Master of Business Administration - MBA
2018 — 2020
Vishwakarma Institute of Information Technology
Bachelor of Engineering - BE
2012 — 2017
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