Shubham Sharma

Operations & Customer Experience Coordinator @Shelby\'s Canada

Toronto, ON, CA

Oversee daily operations and customer experience in a high-volume quick service environment. Lead a team of 8+ staff, manage workflows, and ensure service quality during peak hours. Implemented process improvements such as inventory and expiry tracking systems that reduced waste by ~15%. Developed staff training and feedback logs to improve communication and accountability. Resolve customer escalations with a focus on fast problem-solving and service recovery.This role has sharpened my skills in leadership, analytics, and operational efficiency, all of which I apply to project and campaign management in digital marketing.