Shubham Sharma

About Shubham Sharma

Certified Data Analyst and Certified Lean Six Sigma White Belt, an organized and…

Experience

1. Business Analyst

   Tata Consultancy Services

   Oct 2022 — Present · Indore, IN

   BFSI Domain – Claims Optimization & Analytics- Served as Subject Matter Expert (SME) for claims optimization within the BFSI sector, using Excel andPower BI for strategic insights- Analyzed operational and claims data to identify inefficiencies, streamline workflows, and enhanceproductivity- Proposed and implemented improvements to optimize claims processing efficiency and reduceturnaround time.Business Analyst – Data-Driven Process Improvement- Utilized SQL to write complex queries for data extraction, transformation, and reconciliation across multiple systems for operational and financial reporting- Developed automated dashboards and reports using Power BI, Tableau, and Excel, improving executive visibility into KPIs and reducing manual reporting effort by 60%- Created detailed documentation such as Business Requirement Documents (BRD) and Functional Requirement Documents (FRD), ensuring clarity and traceability across development and QA teams- Collaborated with cross-functional teams in an Agile environment, participating in sprint planning, daily stand-ups, retrospectives, and backlog grooming using JIRA- Performed root-cause analysis of system errors and business logic mismatches using UNIX scripting and log analysis tools- Supported cloud-based infrastructure using AWS services such as S3, EC2, and RDS for data storage and compute processes- Managed incident and change requests through ServiceNow, ensuring timely resolution and clear documentation of root cause and corrective actions- Worked on ETL development and maintenance using Informatica, integrating data from multiple sources into centralized data warehouses- Conducted client demos, test case reviews, and UAT assistance to ensure deliverables matched the agreed requirements- Delivered impactful executive presentations using PowerPoint, translating complex analytical outputs into business-friendly insights.

Education

• The Bhopal School of Social Sciences

  Bachelor of Commerce - BCom, Economics

  2013 — 2016

• Prestige Institute of Management & Research

  Master of Business Administration - MBA, Marketing management

  2017 — 2019