Shubham Sharma
Manager Product Ops @Airtel Digital
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WORK HISTORY
Manager Product Ops @Airtel Digital
EDUCATION
Prestige Institute of Management & Research, Gwalior
Master of Business Administration - MBA
Prestige Institute of Management, Gwalior
Bachelor's of Business Management
ABOUT SHUBHAM SHARMA
Experienced professional with over 6 years of expertise in Product Management, Account Management, and Customer Success. Proven track record of driving strategic engagement, implementing technology solutions, and delivering innovative service models that enhance efficiency and boost profitability. Skilled in CRM tools, process optimization, and cross-functional collaboration. Open to opportunities where I can contribute to organizational growth and success. Let’s connect to explore how I can add value to your team!* Customer Success Management* Account Management* Process Optimization* Product Operations* CRM Tools (Salesforce, Zoho, Freshdesk)* SQL and Data Analysis* Power BI Dashboard Creation* Agile and Scrum Methodologies(JIRA)* API Testing and Integration* Contact Center Operations (IVR, OBD, Dialers)
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