Shubham Saxena
Sales Strategist || Automotive Expert || Process Enhancement || Customer Experience || Performance Optimization || Market Analysis || Kia Motors || Ex-Hero MotoCorp
- Role
- Deputy Manager at Kia India
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Shubham Saxena
Accomplished professional with 10+ years of diverse experience in Sales Strategy & …
Experience
Deputy Manager
Jul 2023 — Present · Gurugram, IN
Conducting competition benchmarking to develop policies for KIA India. Developed & launched the New Dealer Onboarding Manual. Liaising with audit firms for dealership audits in sales & service. Monitoring EMS for enquiry generation, implementing SOP for E-T-B-R, and enhancing hyperlocal conversion. Created an Enquiry Docket for customers as an industry-first initiative with cross-departmental support. Collaborating with the CX team to enhance customer satisfaction by analyzing Dealer-wise PSI and SSI scores. Responsible for regular MIS reporting, including Monthly Closing Reports, dealer business meets presentations, KPI performance monitoring, and monthly regional review meetings.
Education
Hindustan College of science and technology
Engineer’s Degree
2010 — 2014
Agra Public School, Agra
Intermediate
2009 — 2010
PREM PRAKASH GUPTA INSTITUTE OF MANAGEMENT, BAREILLY
Master of Business Administration (MBA)
2014 — 2016
Agra Public school, Agra
High School
2007 — 2008
Skills
- Manufacturing
- Continuous Improvement
- Powerpoint
- Microsoft Excel
- Automobile
- Product Development
- C
- Competitive Analysis
- Windows
- Business Strategy
- Outlook
- Automotive
- Sales Management
- Crm
- Business Development
- Management
- Team Building
- Marketing Strategy
- Business Planning
- Market Research
- C
- English
- Sales Operations
- Customer Satisfaction
- Training
- New Business Development
- Negotiation
- Microsoft Office
- Sales
- Engineering
- Leadership
- Microsoft Word
- Team Management
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