Shubham Saini

Payment Operations Specialist @TouchBistro

Manage complex & sensitive payment inquiries by diagnosing, resolution by investigating issues, support tickets, helpdesk requests, and identifying the root causes to determine a resolutionOwn our customer\'s payment operations experience from start to finish, including VAR sheets, adjudication process, device troubleshooting, financial statements, etc.Liaise with Product, Development, Sales, care, and finance teams to resolveWork closely with our partner like Chase, WePay, VeriFone, Ingenico, Moneris, etc.Maintain a high degree of relevant, up-to-date knowledge, and understanding of appropriate products, processes, and policies. Record & present documentation, and information accurately while producing reports