Shubham Singh
Salesforce Developer @Bajaj Finserv Health
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WORK HISTORY
Salesforce Developer @Bajaj Finserv Health
Pune, IN
Architected and supported scalable Service Cloud solutions handling customer queries daily.• Optimized skill-based routing logic and resolved complex routing edge cases to improve accuracy and performance.• Built Agentforce-based automation to auto-respond and resolve customer queries.
EDUCATION
Vellore Institute of Technology
Bachelor of Technology - BTech, Computer Science
Central Academy Schools
12, Mathematics
ABOUT SHUBHAM SINGH
Salesforce Developer with experience building scalable, high-performance solutions across Service Cloud, Experience Cloud, and Health Cloud in enterprise environments.Currently working at Bajaj Finserv Health, where I design and implement customer service and automation solutions handling high-volume transactions and complex business logic. My work includes case management, skill-based routing, Apex optimization, LWC-based frameworks, and Agentforce-driven automation.I enjoy solving performance and scalability challenges, building reusable frameworks, and translating business requirements into clean, maintainable Salesforce solutions.Skills: Apex, LWC, SOQL, Flows, Integrations, Service Cloud, Experience Cloud, Health Cloud, Agentforce
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