Shubham Rawale

Customer Success Manager at QuestionPro | Advancing Customer Success with Product Focus | Ex-Newfold Digital

Role
Customer Success Manager at QuestionPro
Location
Pune, MH, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Shubham Rawale

I manage a diverse portfolio of Commercial, Enterprise and Academic clients across the North America region (US and Canada), ensuring they get the most out of our software products and achieve measurable success for their business. I lead clients through onboarding, product training, project management, adoption strategies, technical guidance, issue resolution and integrations to deliver real value, while focusing on client retention and revenue growth. As part of the Global Research and Insights team, I work on research, data analysis, and insights generation, translating client feedback into actionable product improvements that inform roadmap decisions. Passionate about bridging customer success with product strategy, I aim to create meaningful impact for both clients and the product they rely on.Feel free to connect and network, always happy to exchange ideas, learn, grow, and share experiences:)

Experience

  1. Customer Success Manager

    QuestionPro

    Aug 2025 — Present

Education

  • Modern Education Society's College of Engineering, Pune

    Bachelor of Engineering, Computer Engineering

    2017 — 2021

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Shubham Rawale — Customer Success Manager at QuestionPro in Pune, MH, IN | Unifers