Shubham Rautela
Requirements Management. Key Account Management | Customer Success | Cross-Functional Coordination | Team Leadership | Client Engagement
- Role
- Requirements Manager at Tcs Ion
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Shubham Rautela
I am a versatile professional, and client service enthusiast with nearly 6 years of…
Experience
Requirements Manager
Oct 2023 — Present · IN
Working with the TCS iON\'s flagship service, Assessment Life Cycle Management (ALM) to deliver high stakes proctored assessments, being one of the largest Assessment Delivery Platforms across India.Rendering cross-functional coordination with the Content team for the development of Test Items and Question Papers for Domain and Aptitude Tests administered as Pre-Recruitment assessments, and Entrance Tests for professional courses as well asdevelopment of psychometric tests for behavioural assessmentsServing as the First-Point-Of-Contact for the clients (top level govt. institutions) on issues concerning Assessment ContentBuilding a quality Subject Matter Expert (SME) base across domains and nurturing the relationshipCoordinating with internal teams to ensure availability of required resources; managing projects while ensuring quality deliverablesRepresenting assessment content capabilities in industry, and client forumsProviding inputs to business leadership in shaping the content delivery parameters, and client service excellence
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