Shubham Raj

Technical Support Engineer at Oracle

Role: Technical Support Engineer at Oracle
Location: Patna, IN
LinkedIn followers: 500 followers

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About Shubham Raj

I am an experienced Linux Systems Administrator specializing in enterprise IT…

Experience

Technical Support Engineer
Oracle
Nov 2024 — Present · Bengaluru, IN
At Oracle, I support critical healthcare infrastructure by managing a range of Cerner solutions, including Millennium and HARC, ensuring seamless client operations. I proactively monitor PAF (Proactive Alert Framework) alerts for issues such as high CPU usage, memory consumption, and unprocessed queues, enabling timely incident response and system stability.My responsibilities include troubleshooting file system issues with root privileges, handling client support calls, and coordinating hardware-related problem resolution to minimize downtime. I collaborate closely with application teams to address network, permission, mount point, and system performance challenges affecting CPU, memory, and disk I/O.I manage both bare-metal and virtual server lifecycles, performing OS upgrades on Oracle Linux 7/8, physical server migrations, and decommissioning legacy systems. I utilize automation tools like Chef and Jenkins for provisioning, patching—including forceful patching on Oracle Enterprise Linux 8 nodes—and system maintenance, ensuring compliance with security standards

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Current company

Oracle

IT Services and IT Consulting · 10K employees · Founded 1977 · 2300 Oracle Way, Austin, Texas, 78741, US

We’re a cloud technology company that provides organizations around the world with computing infrastructure and software to help them innovate, unlock efficiencies and become more effective. We also created the world’s first – and only – autonomous database to help organize and secure our customers’ data. Oracle Cloud Infrastructure offers higher performance, security, and cost savings. It is designed so businesses can move workloads easily from on-premises systems to the cloud, and between cloud and on-premises and other clouds. Oracle Cloud applications provide business leaders with modern applications that help them innovate, attain sustainable growth, and become more resilient. The work we do is not only transforming the world of business--it's helping defend governments, and advance scientific and medical research. From nonprofits to companies of all sizes, millions of people use our tools to streamline supply chains, make HR more human, quickly pivot to a new financial plan, and connect data and people around the world. At work, we embrace diversity, encourage personal and professional growth, and celebrate a global team of passionate people developing innovative technologies that help people and companies tackle real-world problems head-on. This LinkedIn page serves as Oracle’s official global company presence, connecting our team, customers, and partners worldwide. If you’d like to join us, please visit our Careers page: https://www.oracle.com/corporate/careers/ For investor news, SEC filings, and financial information about Oracle (NYSE:ORCL), please visit https://investor.oracle.com/home/. Follow us on X: x.com/oracle Like our page on Facebook: facebook.com/Oracle/ Follow us on Instagram: instagram.com/oracle/

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